A scandal at a major U.K. business lobby has prompted business leaders to re\u002Dexamine their culture and treatment of staff. Find out more.
Tone at the top“It’s really easy to spot what a culture’s going to be like in a business: you look at the CEO and the chair,” said one seasoned retail director. “You can have many people saying different things , but if the CEO believes in a way of behaving, that’s what will happen, unless a chair stands up and says that’s not acceptable.”
But as the CBI president admitted in his letter, hiring the wrong people, or failing to weed them out, can have catastrophic consequences. Findings from comprehensive exit interviews and return-to-work meetings when an employee has been off sick can also help. “People take days off to avoid encountering a bully,” added Loch. “You can elicit information that identify if you have a problematic employee.”
“This means there is no one with knowledge of everything who could identify a consistent pattern of behaviour. If small things are missed ignored then larger issues are often not dealt with,” she added. A near-miss in an organization should prompt further investigation. “My general experience of business is that where there’s one problem, there are usually others: your antennas are up and should be up,” said Jenkins.
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