Chloe D'Agostini was at a co-working cafe while living abroad when someone walked in, sat down beside her, and discretely stole her wallet from her bag.
The 30-year-old from Toronto said she didn't notice her wallet was missing until 20 minutes later when she was packing up her bag to meet a friend for lunch. Footage from the cafe's security camera later confirmed the theft.D'Agostini then received a phone call from someone claiming to be from Apple stating they had noticed suspicious activity with her Apple ID and asked if she could download software so they could help.
The increase in digital travel fraud can be attributed to the economy moving toward pre-pandemic levels, specifically in the travel industry. "Essentially fraudsters move to where the money is. As an example, mobile app traffic has been increasing steadily over the last decade so fraudsters tend to focus their attention there. When chip-and-pin was introduced on credit cards, fraudsters moved to online transactions because it was less protected," said Trush.
"Consumers are also encouraged to be attentive when it comes to emails that seem out of place, as phishing attacks continue to be reported most often when it comes to fraudsters gaining private and personal information," he said. Apple wouldn't comment on D'Agostini's specific case, but the company's website includes a warning about unexpected messages or requests for personal information: "It's safer to presume it's a scam and contact that company directly if you need to."
Trush added that TransUnion offers customers the ability to add a potential or confirmed fraud warning to their credit file.
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