How to negotiate during a crisis:
The same is now true for all of us, but the enemy is a deadly disease. While my work involved saving people’s livelihoods, it’s just not the same as saving lives. So I turned to four leaders I know that have deep field knowledge in negotiating with their teams in situations of life and death. I wanted to find out if what I learned mirrored their own advice.
Honesty and transparency is the best strategy for executives, whether you are the CEO, team lead or head of household. “Ask and answer the tough questions, and be willing to say ‘I don't know, but we will find out’,” said Tammy Colson, a small and mid-sized business human resources leader. Colson is also a combat veteran of the United States Marines. Honesty, Colson said, builds vital trust with your team. That also means being deeply realistic about what might be possible.
It’s important to note that in a non-pandemic or non-crisis situation, these techniques might seem like micromanagement. When there is less ability for nuance in understanding and less opportunity to fail, collective precision is extremely important. Redundancy is a part of the culture of emergency response and military communities, because there is often no room to fail. Repetition of tasks is not about control, but is used to create trust in the service of group clarity.
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