Not everyone understands how to apologize — or why saying 'I'm sorry' is even necessary.
In fact, failing to say we’re sorry for something we’ve done that’s affected someone we love, can ultimately end up causing more damage than whatever we're apologizing for in the first place.
And it’s the listening part that Lerner says is essential. “If only we would listen with the same passion we feel about being heard." So, what are the steps in delivering a heartfelt apology? “When it’s something important, the good apology may start with ‘I’m sorry,' but it doesn’t end there," Lerner says.Step 1: Listen, then listen again
Say, you receive bad service or food at a restaurant and the server says they’re sorry but fails to make up for the poor service or food in some way. “It’s a terrible business error to apologize, but not to make it right," Lerner says. “Some think an apology is just not enough for some types of offenses,” Schumann says. “There shouldn’t be an onus and pressure on victims to forgive immediately when they receive an apology.”
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