Welcome to the new world of HR
ust five years ago, Steve Browne’s role as chief people officer at LaRosa’s Pizzeria, was purely administrative. Unless there was a human resources fire to put out at the 65-unit pizza chain based in Cincinnati, it was rare for him to have a meeting with the CEO.
If there was once a time when HR departments were fodder for late-night TV jokes, that time has been replaced by a new breed of multi-tasking senior HR executives who are suddenly on speed-dial to the CEO. Meanwhile, HR executives are being asked to work longer and harder — and many are burning out or changing jobs because of it. Browne loves his job—but figures he’s now putting in about 20% more time each week than he used to.
While recovering from the food safety debacle, Chipotle brought in new leadership that totally reset the human resources function. The HR department stopped telling employees what to do. Instead, it is now viewed as a joint employer-employee function to shape the company’s mission, says Andrada. Four times a year, every Chipotle manager meets with employees to not only look back at what was accomplished, but to look ahead and specifically ask employees where they need more support, she says.
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