It was a queue to ticket sales hell.
“I had my laptop up. I had my boyfriend’s laptop up. I had six different stadiums across three laptops to try and get the tickets, Ellen Charalambous, a 27-year-old health and wellness coach based in New York, tells TODAY. “I was on the phone with my friend, and I was like, it’s happening. We’re getting the tickets because there’s one person left in front of me, and then all of a sudden, I was kicked off. I was devastated.
But Ticketmaster said individuals — and bots — without invite codes"drove unprecedented access" to the site, resulting in four times the amount of system requests. Greg Maffei, CEO of Liberty Media, which holds the largest share of Live Nation stock,“They claimed that 14 million people were trying to get on the site and purchase tickets on that day. Now, I don’t understand that,” Alex Goldschmidt, 35, says.He appeared as a dancer in her “Shake It Off” music video in 2014.
Having jumped through the hoops of Ticketmaster’s Verified Fan program, which entailed purchasing Swift’s songs and following her on her social platforms, she felt she'd proven her devotion as a fan — and was willing to go further. Wooley says that sales were still paused hours later. At 3:30 p.m., Ticketmaster announced that the presale for West Coast stadiums and Capital One credit and debit card users were delayed to the next day. Still, Wooley held out hope. Then at 5 p.m., she made it to the window and was able to purchase tickets.TODAY spoke with only one fan who managed to have a successful go at Ticketmaster: Jordan Goodman, 26, works in guest services in Orlando, Fla.
“I got in the line 10 a.m. here and then got in to make the purchase at 1. And I had to leave for work at that time. I was also stressing about that. I was like, I have to either leave for work or sacrifice these tickets. Around like 12:45 p.m. I looked back at my laptop and I noticed I started moving again. That's when I decided, 'I’m just gonna stick it out if I’m late,” Goodman says.
On Apr. 14, Goodman will attend Swift's concert in Tampa, part of a sea of fans that include those who bought tickets from resellers which"Seeing people who didn't want a ticket give it away for even higher than it was before," Wooley says before pausing, frustration in her voice."It was like, 'So you got the ticket, but now you don't want the ticket?' that doesn't make any sense.
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