How Fidelity spurred a 147% productivity increase during the coronavirus pandemic, setting it up to hire thousands more workers
that marry technical expertise with individuals that have deep knowledge of the business and its customers — along with designers and operational leads — to quickly speed up the production timelines for new products. , those that have already made the switch report significant performance gains.
And Forbes said she's hoping the agile mindset will help with the next, more difficult hurdle: adjusting back to "normal" operations. "You name it, you got it," said Forbes. "We had a whole set of squads that we spun up over night to do this."
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