The complaint tally shot up after travel chaos erupted over the summer and again during the winter holiday
Meanwhile, a dearth of fines speaks to the agency’s disregard for enforcement, advocates claim. The total issued against airlines and airports reached $645,630 over the past 12 months, up from $253,975 in 2021-22 and $54,500 in 2020-21, according to the regulator’s website. However, the most recent figure amounts to a fraction of annual airline sales — less than 0.04 per cent of Air Canada’s $16.56-billion revenue last year, for example.
“The first thing we do is that we really focus, first of all, on complaints, because this is what puts money in the pockets of consumers,” Pegeot told the committee on Jan. 12.Until February, it had never fined an airline for failing to compensate passengers. WestJet Airlines is contesting that Feb. 14 decision, which cost it $112,800, with the Transportation Appeal Tribunal.Article content
The passenger rights overhaul promised by the federal government for this spring needs to make compensation automatic in the event of significant delays or short-notice cancellations, said Public Interest Advocacy Centre executive director John Lawford, in alignment with Bachrach. Last week, Transport Minister Omar Alghabra pledged $75.9 million over three years to chip away at the backlog by hiring 200 more employees. He also vowed to end the loophole that allows airlines to dismiss compensation requests on safety grounds such as unscheduled maintenance or even crew shortages.Article content
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