“My friend got really good service from it, and I feel confident they are doing what they need to do.” Five months after the national rollout of the 988 Suicide & Crisis Lifeline some challenges remain, but Utah’s crisis workers are keeping up with demand.
“There’s still work to be done, of course, but I think we’ve just received a lot of support that helped us incrementally grow and prepare to meet the demand for those services.”The move to 988 represented more than just a number change. Some dreamed 988 would become the “mental health system equivalent to 911,” said state Republican Sen. Dan Thatcher, who represents Magna and other areas in western Salt Lake County. Thatcher has been one of the crisis line’s key proponents.
When someone calls the lifeline there’s an option for veterans, Spanish speakers and those who identify as LGBTQ. If you don’t choose one of those options, you simply wait on the line for the first available crisis care worker. The Huntsman Mental Health Institute also operates a “warm line” staffed by peer support specialists for times when someone might be at an emotional simmer rather than a boil, Lucynski said. “If you just need someone to listen and provide that validation and support, kind of talk through some challenges in life.”On average, calls to the lifeline take about 20 minutes and between 86% to 90% of calls are resolved on the phone.
The state has long had mobile crisis outreach teams, made up of licensed mental health professionals who can go out and assess a situation rather than having police show up. These services can be crucial because interactions between those with mental health issues and police can result in real harm.found that at least 42% of police shootings in the past decade involved a person in crisis or suicidal.
Plans are also underway to build receiving centers in more rural parts of the state. Price, in Carbon County, will have the first rural receiving center in Utah, said Melissa Huntington, executive director of Four Corners Community Behavioral Health, which serves Carbon, Emery and Grand counties.
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