The guests went to complain only to discover fellow travelers doing the same.
David OliverLinda Farmer bought tickets around Christmas to see Hugh Jackman in June at New York's Madison Square Garden and booked a hotel nearby. Farmer had no idea that six months later, she'd be laying on what she said was a disgusting blanket in a dirty room.
Farmer used Booking.com to plan her trip shortly after purchasing the tickets for herself plus her daughter and daughter-in-law. She paid $329 for the room, including fees, and paid upon booking. . None of the reviews mentioned the hotel was dirty, Farmer said. She was looking to find something close to the performance venue, and actually used to stay at Hotel Pennsylvania 20 years ago."It was outdated, but it was fine," she said of her past stays.
The group opted to eat and see the Jackman show first and went back to the desk later to find yet another line.They were given another room after Monteforte mentioned the mold and that she had asthma. But Monteforte isn't satisfied with the online apology."This looks like a systemic issue with long-neglected rooms across multiple floors of this hotel," she says."There is no reason a room that costs more than $300 a night should filthy."
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