'I will be fighting it in court if I have to. I’ll basically embarrass them because I think it’s absolutely disgraceful.’ A hospital patient was fined £60 despite only staying a in the car park for 11 minutes while trying to work out how to pay.
They pointed out that he had been in the car park for one minute longer than the 10-minute limit to leave without paying.
He didn’t have cash to hand, so initially looked for a contactless device, which the machine did not have. After this, he called a number displayed on the side of the machine. ‘I just thought “oh I’ve not got time for this I’m going to leave”, so that was after about 11 minutes, I left and went round the corner.’
But Mr Murphy says he did not wish to spend longer on the phone because he was in ‘panic mode’ about losing his appointment.But a couple of weeks later, he received a letter telling him he needed to pay a £60 fine for his short stay.But he received a second letter telling him his appeal had failed. It read: ‘The signs at the car park make it clear that a valid ticket must be purchased for all vehicles which park/enter the car park.
‘Having reviewed Mr Murphy’s Connect Cashless account we have been able to confirm that it was his bank who had declined the transaction, most likely due to the new 3D Secure transaction requirements introduced by banks around that time.
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