Hertz To Pay $168 Million To Settle False Theft Report With Rental Customers | Carscoops carscoops
Hertz announced today that it has agreed to settle 364 pending claims relating to its alleged issuing of false theft reports against its customers. The company will pay $168 million by the end of the year to resolve these disputes.
The rental agency says that the agreement will settle about 95 percent of its pending theft report claims, which saw customers arrested, jailed, and, in one case, held at gunpointearlier this year, my intention is to lead a company that puts the customer first,” said Stephen Scherr, Hertz’s CEO. “In resolving these claims, we are holding ourselves to that objective.”The company has been accused by numerous of customers of filing false theft reports that negatively impacts on their lives.
In that case, Nicholas Wright was in a rented car with his 13-year-old daughter in 2021. Just 30 minutes after picking the car up fromWright reports being surrounded by police officers with guns drawn, and said he feared for the lives of both he and his daughter. The situation was only resolved when a Thrifty manager arrived at the scene to clear things up. Wright was told by police, though, that “this happens all the time with Hertz.”.
“While we will not always be perfect, the professionals at Hertz will continue to work every day to provide best-in-class service to the tens of millions of people we serve each year,” said Shcerr.
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