A man wearing a traditional Middle Eastern tunic told a barista at a Starbucks in Philadelphia his name was 'Aziz.' The employee wrote 'ISIS' on his cups.
Johnson said his experience on Aug. 25 leads him to believe the racial bias training was ineffective."You'd think they'd be a bit more sensitive and the training would be better."
A spokesman for Starbucks said it had investigated the incident."The customer approached and provided the name 'Aziz,'" the spokesman said."The barista mistakenly spelled it incorrectly."Johnson said he had emailed Starbucks a formal complaint on Monday with his name, phone number and email address enclosed. Describing to the company what happened, he wrote,"I feel as if I was discriminated against and it's hurtful.
Less than an hour after he filed the complaint, Johnson said he received an email from Starbucks customer care that expressed concern."I have arranged for a specialist to follow up with you by phone at the number you provided," the response said."We will contact you within 1-2 business days." A couple of days later, a Starbucks district manager called Johnson and said that he had thought the issue had been resolved earlier in the week when someone from the company spoke to a niece of Johnson’s.
When a manager asked the woman to speak to Johnson directly, she said that would not be necessary, according to the spokesman, which led the manager to believe the matter was resolved.
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