Just 35% of providers were fully compliant with requirements to inform their customers about the CCTS on their respective websites in both official languages, a report released Thursday said
Canada’s telecom and television complaints watchdog says many telecom providers aren’t following complaints section rules on their websites, and it’s particularly concerned about some repeat offenders.
However, the watchdog characterized that as a “positive” result, as it was an increase from just 14 per cent that were fully compliant in 2019, and compared with a historical average of around 20 per cent. “We would like to see that improve and we would like to see that number continue to rise, but it is an improvement compared to historical rates.”
“Overall, this is concerning given that Rogers and Telus have been audited for compliance with the public awareness plan since 2017 and they are well aware of this requirement.”
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