Gov. Gavin Newsom proposed to add $168 million to the budget of the California Department of Motor Vehicles for more hiring and improvements to keep reducing wait times and lines at field offices that ran up to 6 hours last summer.
Gov. Gavin Newsom proposed Friday to add $168 million to the budget of the California Department of Motor Vehicles for more hiring and improvements to keep reducing wait times at field offices that ran up to six hours last summer.
The proposal will face scrutiny from lawmakers who say they need more assurances that the agency’s management is turning a corner as the state is seeking to appoint a new agency director.“I do believe that the DMV needs more resources, because they have more customers coming in for the REAL IDs, but I don’t believe that the leadership team there now knows what to do with those resources,” said Assemblyman Phil Ting , who is chairman of The Assembly Budget Committee.
The request sent to the Legislature includes an extra $6 million for the current fiscal year, ending June 30, and $162 million more for next year.The proposed improvements include measures recommended by auditors and a strike team appointed by Newsom to fix the ailing agency. “Over time, DMV has increasingly struggled to meet the public’s needs in field offices, on its website, through the use of self-service terminal — kiosks — and via phone calls,” said a letter from Finance Director Keely Martin Bosler. The new budget proposal “increases funding for a number of long term improvements that will begin transitioning the DMV to a better, more customer-friendly department.
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