Google just released a new Search Labs experiment that calls a customer service number and then waits on hold for you.
Nearly every time I call a customer service line, I end up waiting 15-30 minutes for someone to answer the phone, or I have to repeatedly tap '0' to reach the live representative. If you've ever had to listen to music on hold for more than a few minutes, you know that it can be utterly soul-sucking, which is why I'm thrilled to try out a brilliant new feature from Google that can wait on hold for you while you get to go about your day.
Tap the 'Request a call' button, and Google will provide an estimated wait time and explain how the call will play out. You will then be asked to provide the reason for your call and a valid phone number at which to reach you. Google then calls the support line, waits on hold for as long as it takes, and then calls you when a live representative answers the phone.
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