If you ordered something that didn't arrive, even if the company won't refund your money, dispute the charges. Federal law says you are not legally obligated to pay for it.
SALT LAKE CITY — "I spent a lot of time trying to resolve this problem," said James Pearl, who ordered $1,000 worth of gift cards online that never showed up. The packaging didn't vanish though, just the cards.
"FedEx said when the package arrived to them, the weight was not correct. And they opened it up ... there are no cards in the package." No cards: zip, zero, zilch, nada. Pearl said they were bought directly from American Express as Christmas gifts for his kids.Pearl said anytime he calls American Express, he is put on hold for at least a half hour, but often longer, only to get passed from department to department and supervisor to supervisor.He wondered if it is a tactic to stall out consumers to the point where they give up on fixing their issues.
We didn't get an answer to the second question, but in a statement, we were told this: "While our policy and privacy restrictions prevent us from commenting on individual customer situations, we can share that we were able to get touch with the Pearls to resolve their case.""I have never been treated this way before," he said.
If you ordered something that didn't arrive, even if the company won't refund your money, dispute the charges. Federal law says you are not legally obligated to pay for it.
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