As ChatGPT and other generative artificial intelligence programs infiltrate workplaces, white-collar jobs are transforming the fastest
Coursera CEO Jeff Maggioncalda at the WSJ Jobs Summit.One thing leaders from sectors including retail, e-learning and consumer packaged goods agreed on is this moment’s level of uncertainty.
Several executives mentioned inflation, political tensions and fears of a potential recession that continue to mount. Jeff Maggioncalda, chief executive of“The way things have been done in the past aren’t necessarily the way they need to be done today,” he said, adding that workers and employers should invest in retraining and upskilling where possible.
“AI is not sentient. It can’t be emotional. And that is the kind of accountability and reciprocity that is needed…for people to have the outcomes that we’re hoping to provide,” she said of the weight-loss and lifestyle company.Ms. Werneck of Kraft Heinz said that what is keeping her up at night is figuring out how AI can be co-piloted by talented people, instead of becoming something that runs on autopilot, replacing people.Inc.
employees are experimenting through internal pilot projects to see what ChatGPT could be used for, without eroding trust with consumers and employees. “Certain business processes could be enhanced,” said Carmen Orr, Yelp’s chief people officer, adding that there are plenty of concerns, too. “We don’t want it for high human-touch things.”
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