Shouting at these kids isn’t going to solve the problem, Rachel said in her recent TikTok video.
seems to be under a lot of pressure to prove their worth and earn their rightful place in the workforce. However, having to go through the leadership of older generations isn’t really making it easier, as ‘fragile’ Gen Z workers aren’t coping well with Gen X management encouraging them to ‘toughen up.’about it, sharing how on two separate occasions she witnessed Gen Z employees in tears after their Gen X bosses yelled at them for making a mistake.
But when an error accidentally happens, they try to talk about it and get the staff member’s perspective on it as well as provide their own. Then they bring it all back to what they value as a business. “It’s pretty simple. No. No aggression,” she says. “We also try to find roles that best suit our staff’s natural abilities to set them up to succeed. We’ll move them around until we’ve found what they’re really good at,” adds Rachel.
As an example, she proposes to stop expecting younger employees who grew up on the internet to be extremely confident with customers. Instead, they could unlock their potential by getting them to do a cafe’s social media and behind-the-scenes content to drive up business and sales.
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