Gartner Survey Finds Sales Operations Teams Dedicate Most of Their Time to Non-Sales Functions

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Gartner Survey Finds Sales Operations Teams Dedicate Most of Their Time to Non-Sales Functions
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SalesOps professionals report dedicating 73% of their time to supporting non-sales functions, up from 39% in 2019, according to GartnerSales. Read the full findings and what SalesOps skills will be in demand through 2027 here. Sales CSO

The survey found that SalesOps’ support time has shifted significantly over the past three years. In 2022, just 27% of SalesOps’ support time was allocated specifically to supporting the sales function, down from 61% in 2019. In 2022, the majority of time spent was allocated to non-client facing functions, including supply chain, enterprise analytics, finance, human resources and IT.

Skills that support analytical insights, such as data visualization and analytic problem solving, were identified as top priorities for 2023 as sales operations expands its ability to guide sales leaders and sellers on key performance drivers and decisions. For SalesOps leaders who are looking even further ahead in their evolving team design, the skills that will be in highest demand five years from now are expected to change further still: Statistical analysis, application development, strategic planning and performance management were identified by respondents as skills that will be highly important in 2027.

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