PASSENGERS at their wits end went on a rampage yesterday after a 12 hour nightmare plane journey reportedly ended in some trying to rip open a door to get their luggage. Cops were called in after T…
With no representative sent to meet the distraught passengers, TUI apologised to customers in a text, citing a ramp failure for the delay.Catherine added: "There was no TUI rep there until around 7am and we landed at 3.20am."
And she said how one woman begged for her pushchair to get her exhausted baby to sleep - the child ended up being put to sleep on the floor. In the shocking video a passenger explains poor customer service from airport staff had been exacerbated by vending machines which only accepted coins and small notes.Catherine added that once outside the airport people started to get fed up and it got heated, with cops called over "to diffuse the situation".She added: "Quite laughably, TUI sent us an email to say sorry and to offer us a £150 voucher off our next TUI holiday, which I thought was a kick in the teeth.
"We realise this isn't the level of service our customers usually receive and for that, we are sorry."
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