It could take until 2026 before the current antiquated online interface is replaced, according to budget documents.
The City of Toronto’s online booking system for recreation programs is outdated, hard to use and a perennial source of frustration for any parent forced to navigate it during “Hunger Games”-style scrambles to sign kids up for swimming lessons.
Coun. Paul Ainslie said he’s “flabbergasted” it’s taking so long to modernize the system, which is a vital portal thousands of families rely on to access swim classes, day camps, skating lessons and other city programs.“I think we should really be doing a better job.”, the recreation site is the municipality’s most popular public-facing digital interface. It facilitates more than 80,000 recreation programs, and before the pandemic processed 600,000 annual registrations.
The city began looking for a replacement in 2015, one year after the company that supplied Class said it would soon stop supporting the software.an $11.3-million deal with a U.K.-based company called Legend Recreation Software to build a new site. But the contract was cancelled after the onset of the pandemic, which Legend claimed was a “force majeure” event that made it impossible to finish the job, according to the city.
The city attributed the length of the discussions to the fact the procurement model it’s using leaves the contract terms and deadlines open to negotiation, and typically takes longer to finalize.
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