Frontier's facing some new quality challenges thanks to the airline it's merging with.
A move up the roster in 2021 didn't necessarily mean that performance had improved in general, though. The report's introduction points out that overall quality dipped industry-wide, with fewer planes arriving on time, more baggage being mishandled and more ticketed passengers getting bumped from flights in 2021 than in 2020.
The study's authors attribute the bumpiness of the ride to fallout from COVID-19. In 2020, just 295 million passengers took to the air, compared to 790 million the previous year, before rebounding to 540 million in 2021. But layoffs necessitated by the pandemic led to shortages of pilots and other ancillary personnel even as demand increased, and last year, the industry struggled to get back up to speed.
An example: Only two airlines had more on-time arrivals in 2021 than in 2020, and neither Frontier nor Spirit were among them. Frontier went from 83.9 percent of flights landing as scheduled in 2020 to 76.6 percent in 2021; Spirit's 76.7 percent on-time mark in 2021 was significantly down from 86.6 percent in 2020., the airline, which currently boasts more than 3,000 employees and over 275 daily flights, had the highest number of involuntary denied boardings, at 0.
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