'It's neighbour helping neighbour,' special operations fire chief says. | CBCOttawa
"We have people coming down the stairs and helping each other, knocking on doors, letting people know what's happening," said Patricia Fish, who lives in a highrise near Walkley Road and Halifax Drive.
"This morning I met a woman coming down from the 15th floor. She had two young children so it was quite a challenge," she said. She said they've visited friends and family as much as possible, seeking out a hot shower. But it has also meant separation, with Whiten-Riley staying in one spot and her son staying somewhere else."When I get a text in the morning asking, 'Where are we staying tonight, mom?' It's absolutely heartbreaking.
"We also have plans in place, and have been working closely with community housing groups and property managers to support those customers," the spokesperson wrote.Jim Andrews, special operations chief with the Ottawa Fire Services, said the strategy for addressing outages has shifted. Initially, they tackled the hardest hit areas but are now helping residents in highrises where elevators or booster water pumps may be out of service.
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