The federal government has released proposed changes to the Air Passenger Protection Regulations surrounding airlines' obligations to travellers when flights are disrupted.
RELATED: Canada 's airlines keep cutting back on the value basic fares offer. Can feds do anything to stop it? – Dec 6, 2024says the federal government’s proposed new rules on responses to flight disruptions “fall short” of addressing concerns made by various groups including provinces, unions, airports and airlines.
Refunds would also have to be provided within 15 days, down from the current 30-day requirement, if a passenger prefers to be reimbursed rather than rebooked when their flight is cancelled, delayed at least three hours, or they’re bumped from the flight.Under the current federal rules, passengers must be compensated with up to $2,400 if they were denied boarding because a trip was overbooked, with delays and other payments for cancelled flights warranting compensation of up to $1,000.
Canada’s passenger rights charter, in place since 2019, previously divided flight disruptions into three categories — those caused by factors within the carriers control, disruptions within their control but required for safety purposes, and those outside the airline’s control.Only the first category allowed for compensation, but the CTA said the system was too complex and led to “varied and differing interpretations” by passengers and carriers.
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