'It’s extremely concerning how often callers know their non-urgent concerns aren’t an appropriate reason to call 9-1-1.'
E-Comm has released the top 10 nuisance calls from 2022, while repeating a yearly message: do not call 9-1-1 with consumer complaints.
In a release, the company said it handled more than 2.1 million 9-1-1 calls — the busiest year in the organization's history — marking a 1.8 per cent increase in calls from 2021. "Nuisance calls never belong on emergency lines, but it's extremely concerning how often callers know their non-urgent concerns aren't an appropriate reason to call 9-1-1," said E-Comm call taker Mark Kolomejac.
"We regularly get callers stating, 'I know this isn't an emergency, but I didn't know who else to call.' "If you have a flat tire or a broken windshield wiper for example, we can't help you on 9-1-1, but a towing company or roadside assistance will be able to get you the support that you need."
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