Meanwhile, WestJet had 6.6 complaints per 100 flights, Air Canada had 4.3 and Air Transat averaged 3.3 complaints
Flair Airlines Ltd. has the highest number of complaints per 100 flights of all the major airlines in Canada, according to the Canadian Transportation Agency, as airlines have had a rocky recovery year with delayed and cancelled flights.
Back in March, Flair saw four of its leased planes seized because of overdue payments, causing hundreds of cancelled flights. As demand for air travel soars in the wake of the COVID-19 pandemic, airlines have at times struggled to keep up with the past year seeing headlines about cancellations, delays and packed, chaotic airports.
However, as the year progressed the airlines tended to see complaint levels rise. During the peak July through September summer travel season, Swoop Inc. jumped to 18.5 complaints to have the highest of all airlines, while during the October through December stretch Sunwing Airlines Inc. was the worst with 20.7 complaints per 100 flights.
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