Flair customers who were supposed to fly home from Mexico on Thursday are speaking out after their flight was delayed for three days. Stephanie Con...
Flair customers who were supposed to fly home from Mexico on Thursday are speaking out after their flight was delayed for three days.
"The way that they treat people is absolutely criminal," Conners said."I would never fly with them again." They finally boarded buses to be taken out to the tarmac after more delay notifications. Conners estimated they waited an hour and a half on the buses before the pilot boarded and told them via the intercom that the plane's navigation system wasn’t working.She was checking alternative flights online, but everything costed close to $1,000. Flair's email notifying her the original flight was cancelled also offered an option for a refund, but she couldn't tell how much it would be.
It was chaotic, but Conners ended up getting back to the airport. She received a boarding pass at 9:50 a.m. Saturday saying her flight's boarding time was at 9:55 a.m. — and the entire group had trouble making it through security because the timing was so tight. Conners was sitting on the tarmac once again. After about an hour, she said the pilot said the navigation system was still a problem.
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