Another robot will take your order now. White Castle joins 7 other fast-food restaurants using AI at the drive-thru — see the full list.
SoundHound
White Castle is rolling out SoundHound's AI-powered voice bots to 100 drive-thru lanes by the end of 2024. The expansion comes after the two partnered on a live pilot in Chicago in January 2022. SoundHound said its tech is completely automated and doesn't require human interaction, unlike other AI-powered voice systems.The average order, once taken and processed, takes just over 60 seconds, SoundHound says.Mary Meisenzahl/Insider
McDonald's has been testing AI-powered ordering in its drive-thru lanes since 2019. Some restaurants also use voice bots to take orders, but some TikTokers have recently roasted the chain after failed run-ins with bots.Most of the voice AI tech at Checkers & Rally's is powered by restaurant tech company Presto.In 2022, Checkers & Rally's became one of the first big chains to implement widespread use of AI-powered voice assistants.
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