Inspectors also documented the home’s rule-breaking for years before COVID-19 broke out.
“This is a very tragic, difficult time for the residents, families, and staff at Orchard Villa. My heart breaks for them,” Bethlenfalvy said in the statement. “We have been working with our health partners to redeploy resources that will enable Lakeridge Health to address infection control and resident care at Orchard Villa immediately.”
Bethlenfalvy told Parkes that Orchard Villa had only reached out for help from the government April 17, the day they spoke on the phone, she says. “We have heard numerous rumours and hearsay about staff shortages, food shortages, lack of care and unsafe health practices,” the letter said. “We would like to verify what is true and what is rumour, but we have had no verifiable information on any account. Those of us who have chosen to send our families to the hospital have received horrible reports regarding their physical state beyond which even COVID-19 could have induced.
A staff member emailed back to ask what their letter was about and said they would flag it to the premier’s team, Parkes said. “What has occurred at Orchard Villa and other long-term care homes across the province is tragic. I offer my deepest condolences to you, your families and everyone affected,” Ford told the families by email June 1.Premier Doug Ford in an email to Orchard Villa families
The Canadian Armed Forces stayed in the home throughout May to provide resident care, cook for and feed residents and screen for the virus, Gillian Sloggett told HuffPost by email. The military left the home on June 4, according to an update sent to families Friday that was shared with HuffPost. Lakeridge Health continues to oversee the daily operations of the home, the email said. Residents are now allowed to go outside for walks and will soon be able to eat together with physical distancing measures in place.Parkes and her family are suing Southbridge Care for $1 million in an individual claim.
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