Epic reckons its randomised approach will curtail the practice of review-bombing.
So user reviews are good, but the opportunity they allow for group behaviour can be and often is exploited. Epic's solution is that not everyone can review a product: It randomises the feedback requests that will appear for users at the end of some sessions.
"Following a play session, random players will be offered the opportunity to score the game up to five stars,"."Over time, these scores will help populate the 'Overall Rating' that will appear on the product’s store page. Because these requests are randomized, we won’t spam our players, and we probably won’t ask about every game or app used. This approach protects games from review bombing and ensures people assigning scores are actual players of the games.
You'll also have to have spent at least two hours total in a given game before the EGS will ask you about it. As well as the ratings, players will also be randomly selected to answer polls. "Players will be asked a question that relates to their most recent session," writes Epic."The questions cover a broad range, and will have a number of potential responses.
Well it's good that Epic is addressing the problem of review bombing, because it doesn't really seem to serve any good purpose, and games can be targeted for the most flimsy of reasons. Whether this solution is a good one remains to be seen, however: I don't want to close down a game and do a customer satisfaction survey, in fact I think that sounds quite annoying.
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