The energy regulator has called out five of the country's biggest household energy suppliers for their treatment of customers amid complaints of unjustified direct debit levels
Ofgem said, despite this, that it had"not found evidence of unjustifiably high direct debits".
The regulator said there were no major concerns over direct debit operations at British Gas, EDF, ScottishPower and SO Energy. An Octpus spokesperson said of its inclusion:"Ofgem's minor concern with Octopus is that customers are paying less than the regulator would expect - the opposite of the assumptions that payments are set too high.
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