Emotional labor is often invisible, thankless, and misunderstood. Here's how to recognize it when you experience it.
outcomes are exacerbated among women. Emotional labor demands—the need to provide comfort and care to the cranky—are likely one of the main culprits.The invisibility of emotional labor renders it thankless and unappreciated, but the vividness and relatable nature of the term has allowed it to permeate into mainstream discourse. And with that, the concept has become hijacked.
She makes a valid point. When emotional labor has left the professional sphere and has entered the domestic realm; when it is used to describe a household list of domestic chores, whether or not those chores are done happily or grumpily, it has become diluted to the point of being in danger of losing its meaning. Yes, women do tend to shoulder more emotional labor in the workplace, and moreon its health and professional repercussions means more attempts to alleviate it.
Psychologists like precision and clarity when defining terms. At its core, emotional labor is the regulation of one’s feelings at one’s job. It is the effort and control it takes to display the organizationally appropriate sentiment—whether that is cheerfulness, compassion, discipline, or neutrality—when personal emotions run counter to those expected and required. It is emotional labor because there is emotional dissonance, i.e., a mismatch between expected and felt emotions.
When tips, customer business, manager approval, or performance appraisals are on the line, performing the right kind of emotionalcan make the difference between keeping one’s job, or losing it. The ramifications of emotional labor run deep and wide. There is a vast literature in organizational psychology on the topic. A straightforward definition that is crystal clear encourages more meaningful discussion.
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