TORONTO — DoorDash is changing the way it charges commission to Canadian restaurants with a new, tiered model.
The model resembles one launched in the U.S. last year and has three tiers starting with the basic plan, which charges a 20 per cent commission on deliveries and 10 per cent on orders picked up by diners and comes with the smallest delivery radius.One step above the basic plan is DoorDash Plus, which involves a 25 per cent commission on deliveries and eight per cent on pickups.
Arora declined to say how different the tiers and their commission levels are from DoorDash’s current Canadian offerings, but food delivery apps have been known to charge as much as 30 per cent on couriered orders. However, Brian Kaufmann, DoorDash’s head of Canada policy and government relations, defended the rates, saying they are the product of conversations with a restaurant advisory council, merchants on the platform and other business associations.
Since then, health measures like temporary closures and masking mandates have largely been dropped, but many have stuck with apps like DoorDash.“We obviously see pickups pick up, for lack of a better word, in the summer months and then deliveries are obviously more appreciated as the weather starts to become a little bit harder to get out,” she said.
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