Does HR have a data inequality problem? paid SAP
With the rise of Experience Management , businesses are acknowledging that they need experience data and operational data in order to sustain competitive advantages.By Benjamin Granger, Ph.D., Senior Principal, Employee Experience, Qualtrics & Steve Bennetts, Principal Consultant, Employee Experience, Qualtrics
X-data involves the continuous collection of emotions, attitudes, and intentions of customers, employees, and other stakeholders. Simply put, O-data tells us Here is a simple example of X- and O-data in HR. : If they are unhappy or about to quit; How to retain themThe problem is that most organizations and HR departments collect and manage X- and O-data differently, which prevents organizations from creating lasting business impacts.
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