A Texas plastic surgeon went viral on TikTok after UnitedHealthcare interrupted her surgery to request patient information.
A doctor in Austin, Texas, has gained significant online attention after publicly criticizing United Health care for interrupting her surgery to request patient information. Dr. Potter, a board-certified plastic surgeon specializing in DIEP flap surgeries, recounted the incident on TikTok, explaining how she was called into the middle of a procedure to discuss a patient's diagnosis and the need for an inpatient stay.
She expressed her frustration that the insurance representative lacked access to the patient's complete medical history despite the surgery already being pre-approved. \Dr. Potter's video, which now boasts over 4.6 million views, highlights the growing tension between healthcare providers and insurance companies. The situation sparked a wider discussion about the impact of insurance bureaucracy on patient care and the pressures faced by doctors. \UnitedHealthcare has responded to Dr. Potter's claims by stating that they did not request her to interrupt surgery and would never expect a physician to do so. They claim to be investigating the incident with the provider and hospital. However, Dr. Potter's experience, along with other anecdotal reports, suggests a systemic issue within the healthcare industry where insurance companies often prioritize administrative procedures over patient well-being
HEALTHCARE INSURANCE DOCTOR SURGERY UNITEDHEALTHCARE PATIENT CARE BUREAUCRACY
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