Other carriers were returning Monday to nearly normal levels of service disruptions, intensifying the glare on Delta’s relatively weaker response to the outage.
caused by a faulty software update, stranding tens of thousands of passengers and drawing unwanted attention from the federal government.
Transportation Secretary Pete Buttigieg spoke to Delta CEO Ed Bastian on Sunday about the airline’s high number of cancellations since Friday. Buttigieg said his agency had received “hundreds of complaints” about Delta, and he expects the airline to provide hotels and meals for travelers who are delayed and to issue quick refunds to customers who don’t want to be rebooked on a later flight.
For news impacting Canada and around the world, sign up for breaking news alerts delivered directly to you when they happen. Other airlines that were caught up in the first round of groundings also returned mostly to normal operations by Monday. That included American, Spirit, Frontier and Allegiant.
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