The Points Guy annual best and worst airline rankings are in—and Delta is on top
to see how many flights are delayed, how often flights are cancelled and the number of cities an airline serves. position due to its better flight experience, that offers free WiFi, seat back screens and what The Points Guy says are the most comfortable cabins for domestic airlines.Despite dropping down to third, Southwest is still tops when it comes to customer service. The low cost carrier only had 602 complaints last year, despite flying more domestic passengers than any other airline.
The airline"is still a much-preferred airline by many flyers, especially families, given its lack of fees for the first two checked bags and generous flight change policies," said The carrier dropped due to their lack of cabin features as well as timeliness, said Mayerowitz. "We put more weight on delays and flight cancellations, which dragged the airline down in our rankings," he continued.and has great perks for all levels of membership.
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