Delta Air Lines has been fined $50,000 for 'discriminatory conduct' in the removal of 3 Muslim passengers from 2 flights in 2016, the US Department of Transportation says.
The order also requires Delta to provide cultural-sensitivity training to all cabin crew members and customer service staff involved in both cases.
A fellow passenger told a flight attendant the couple made her “very uncomfortable and nervous” because she saw the husband insert"something plastic into his watch" and do"something with it." The passenger described the couple, who are U.S. citizens, as “fidgety, nervous, and sweating,” according to the consent order.
If it weren't for the couple's"perceived religion, Delta would not have removed or denied them re-boarding," the order said. The captain proceeded to begin departure but later"returned to the gate" because"the flight attendants expressed, without any intervening incident, that they remained uncomfortable," according to the order.
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