Delta CEO says carrier went 'too far' in SkyMiles changes, promises modifications after frequent flyer backlash

Delta's CEO said the carrier wanted to 'rip the Band-Aid off' with changes to SkyMiles program.

Delta earlier this month started making it harder for many customers to earn elite status and get into airport lounges.

Delta's CEO Ed Bastian earlier this week vowed "modifications" to the recent program overhaul after a backlash from customers.Delta Air Lines Boeing 717-200 airplane as seen on the final approach landing at New York JFK John F. Kennedy International Airport, NYC, USA.

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