As this story shows, taking legal action against a company's predatory billing practices can sometimes bear fruit.
You're on the list! Expect to receive your first email very soon!of the average consumer. While a few get away with their schemes, some are rightfully shamed and brought to justice. This story is more about the latter.
He says he clicked through the pay wall, was prompted for a credit card number which he provided, agreeing to pay $6.99.He saw nothing to indicate that it would be a recurrent billing. Of course this was naive, but being a guy who was just coming into the age where he had enough money to afford stuff like that, he didn’t have much experience doing business with tech companies.
After searching for a way to contact customer service unsuccessfully he re-downloaded the app, and found no obvious way to unsubscribe. He followed the help links, which provided instructions that didn’t work. He requested a $45 refund for the weeks that he hadn’t even had the app installed in his phone, and received a sneering denial in response.Figuring it was likely that others had been treated the same way, he simply Googled “class action lawsuit against ” and discovered that he was correct.
A week or so later there was a second interview with that attorney and one of his colleagues, ending with them inviting him to be the lead plaintiff of their class action lawsuit. But, In a world of increasingly predatory corporations that strive to squeeze consumers by trapping us in tldr terms and conditions, and monopolizing every corner of the economy, my friend now has a script for standing up for himself when he perceives that he’s being taken advantage of.
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