Dallas, where 40% of its residents speak a language other than English, has a new plan to break down linguistic barriers and increase engagement between city...
heard a presentation from Dr. Lindsey Wilson, director of the Office of Equity and Inclusion, along with other members on April 10. She spoke about the tools the city will use to increase bilingual staff and how to communicate better with residents.
Wilson said that one of the first steps taken by the city to be more language inclusive was publishing thelocal community organization Pleasant Grove Unidos “We had to create our own spaces to inform our communities. Even today, not all the departments share their information in Spanish. Some do, but not all of them,” said Arévalo.At least 36 percent of Dallas’ population speaks Spanish. More than 90 languages are spoken across the city, according to the Office of Equity and Inclusion.
“If an area, for example, has a high Korean language speakers population, we are going to go to that area and provide information in Korean, or we are going to have a Korean interpreter with us to speak to those communities directly,” said Portillo.Bilingual compensation “The program is meant to reward employees that bring that skill to facilitate communication with our residents, and they use it in the everyday work,” said Nina Arias from the Office of Human Resources.
“We are also making efforts in our hiring events, having very diverse recruiters that can speak different languages, such as Arabic and Spanish,” said Guerrero.the number of employees, the demographic breakdown and years of service. Of the 12,702 workers, 32.6 percent are Black, 32.3 percent are White and 29.3 percent are Hispanic.
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