Select Aetna health plan members who use CVS Health services can look forward to 'zero' cost and 'low copay' treatment options:
And unhappy consumers could spell trouble for CVS, as they could jump ship to any of the upstarts racing into the retail pharmacy realm, like NYC-based Capsule, an e-pharmacy startup that bagged in funding back in September to scale its no-cost, same-day medication delivery service nationwide.
But doubling down on its HealthHub stores — which Merlo said will cover 80% of what a primary care doctor is capable of treating — could help keep customers within the CVS Health ecosystem, while placing a new focus on easily accessible retail clinics may also help CVS capture new millennial customers: Nearly 25% of US millennials say they've gone five or more years without seeing a primary care doctor — and over 30% cite inconvenience as the primary reason why, The CVS-Aetna merger is part...
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