Canada’s two biggest airlines scored below average for customer satisfaction among major North American carriers, according to a new survey, part of a trend of growing passenger frustration across the industry.
Conducted by J.D. Power, the poll found Air Canada and WestJet fell below the average customer satisfaction figure of 782 on a 1,000-point scale for economy class service. WestJet notched 777 to edge out Air Canada, which scored 765.
A global pilot shortage has fostered problems in North America, partly explaining why fewer planes ply the skies compared with four years ago. Meanwhile, the surge in leisure travel after two years under border restrictions and COVID-19 health concerns has pushed prices north. The drawn-out uproar prompted the federal government to table an overhaul to Canada's passenger rights charter last month in an effort to tighten compensation loopholes and toughen penalties.
The sparser flight boards at many airports also stem from a de facto division of the country by the two main players: Air Canada and WestJet, which share roughly 80 per cent of the domestic market. The survey Wednesday ranked airlines in three separate categories: first class and business class, premium economy, and economy and basic economy. In the first two groups, Air Canada placed fifth of six.
Canada Latest News, Canada Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Canada to give C$33 million to help buy air defenses for UkraineOTTAWA (Reuters) - Canada will contribute C$33 million ($24.5 million) to a British-led partnership that is buying air defense equipment for Ukraine to ...
Read more »
Canada to give C$33 million to help buy air defenses for UkraineOTTAWA (Reuters) - Canada will contribute C$33 million ($24.5 million) to a British-led partnership that is buying air defense equipment for Ukraine to ...
Read more »
Canada to give $33-million to help buy air defenses for UkraineDefence Minister Bill Blair said the contribution was part of the $500-million worth of military aid for Kyiv that Prime Minister Justin Trudeau announced in June
Read more »
Canada joins allies in sending air defence missiles to UkraineOTTAWA — Canada is joining a three-month-old partnership with several key allies to send air defence missiles to Ukraine.
Read more »
Canada joins allies in sending air defence missiles to UkraineOTTAWA — Canada is joining a three-month-old partnership with several key allies to send air defence missiles to Ukraine.
Read more »
Canada joins allies in sending air defence missiles to UkraineOTTAWA — Canada is joining a three-month-old partnership with several key allies to send air defence missiles to Ukraine.
Read more »