The baker details her frustration as a customer ordered a custom cake, refused to pay, and disappeared without a trace in her viral video.
Despite the cost-reduction efforts, something felt off. You know that gut feeling you get when something doesn’t feel quite right? Well, the baker had it in spades. The entire time she was making this cake, a nagging feeling told her that the lady wasn’t going to show up.Fast forward to the day of pickup. The customer called, asked if the cake was ready, and verified that it was fully. The bakery confirmed everything was set. And then… nothing. Not a word. No cake pick-up. No payment.
When asked if she had any advice for entrepreneurs on setting boundaries and protecting their business while dealing with customers, she emphasized never agreeing to process orders without first receiving payment. “Be very strict with your policies. It’s as simple as that”, she said. She further added that it’s important to know when a customer is crossing professional boundaries.
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