Customer Outraged Over Bar's Automatic Tip and Physical Assault

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Customer Outraged Over Bar's Automatic Tip and Physical Assault
Tipping CultureCustomer ServiceBar Assault
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A Reddit user shared their experience of a confrontational encounter at a bar that involved an automatic tip and a physical altercation. The customer expressed their disapproval of the undisclosed automatic gratuity, considering it deceptive and exploitative, particularly towards tourists. They also highlighted a growing trend of tipping fatigue among the public due to an increase in expected tips for services that were traditionally not tipped.

“Other than the physical assault, what upset me the most was how the bar was deceitful in hiding and not informing their customers of the auto tip,” the OP toldin a recent interview. “There was absolutely nothing posted in the bar notifying of such. I felt my son was taken advantage of. My guess is that because this was a tourist area, it was a deliberate practice to mislead folks.”In the Redditor’s opinion, since the pandemic, the tipping culture has changed quite dramatically.

The OP is not the only one who has noticed a change in tipping culture over the last several years. According to a Pew Research Centerfrom last year, as many as 72% of US adults believe that people are expected to leave a tip in more places nowadays than they were five years ago.The aforementioned Pew Research Center survey also found that not everyone is equally sure when they’re expected to leave a tip.

“Takeout is another example of where I struggle to decide how much to tip. If it’s a larger order and the staff had to take time to get everything ready for pickup , I tip 10%.” The Redditor said that typically, they would leave at least 20% or more when they are given personalized service and when they feel that the person was genuinely focused on the customer experience. “I don’t care for the waiters that are not engaging or attentive throughout the meal, but when they give me the bill, they act like my best friend,” they added.

While the OP doesn’t mind leaving a tip for good service, they weren’t equally in favor of the ‘auto tip’ the bartender added. It will likely come as no surprise that the Redditor is far from the only one feeling this way about it; according to the Pew Research Center, the majority—as much as 72%—of US adults say they oppose businesses including automatic service charges or tips on customers’ bills, no matter the size of their party.

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boredpanda /  🏆 18. in CA

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