Called to the carpet by members of Chicago City Council, CTA officials were asked to respond to complaints about unreliable, dirty and unsafe buses and trains. CTA President Dorval Carter skipped the hearing.
Called to the carpet by members of Chicago City Council on Wednesday, CTA officials responsed to complaints about unreliable, dirty and unsafe buses and trains with a repeated pledge that they’re doing everything possible to overhaul the transit agency’s service.
Because Carter did not appear at Wednesday’s hearing, leaders of the Amalgamated Transit Union, which represents the CTA’s more than 3,100 employees, also dropped out of the session. CTA ridership remains approximately 44% lower than it was before the COVID-19 pandemic hit Chicago, and the transit agency is short 600 bus and train operators, officials said. On an average weekday in 2022, the CTA records 800,000 rides, down from approximately 1.5 million daily rides in 2019. At the height of the pandemic, the number of weekday rides dropped 80%, according to agency data.
Poppe was repeatedly asked to explain why the train tracker continued to show “ghost” buses and trains. Poppe responded that the transit agency was not yet able to show the public a “dynamic schedule” but still needed to publish the planned schedule, even if officials knew it wasn’t reliable.Poppe could not provide a timeline for when there would be “significantly” fewer ghost buses.
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