The company is alleged to have installed Norton Crypto on the computer of some Norton 360 customers without consent.
In the weeks following the launch of the investigation, and with NLL already under fire in the U.S. because of Norton Crypto, the company told the CRTC it wanted an “early resolution of the investigation.”
“Gen takes compliance with all laws and regulations extremely seriously and voluntarily extended its full cooperation to the CRTC. We reiterate that we dispute any allegation that our practices violated” federal anti-spam laws, Jenna Torluemke, senior public relations manager at Gen, said in an email.Article content
In the agreement with the software company, the CRTC’s chief compliance and enforcement officer, Steven Harroun, noted the issue at the heart of his investigation was if “NLL installed or caused to be installed, in the course of a commercial activity, a computer program in the form of Norton Crypto on the computer systems of Canadian consumers without their consent” between July and December 2021.
The company officially killed Norton Crypto in September and it is no longed installed alongside Norton 360.
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