The CRTC has pushed the deadline to transition to next-generation 911 — which would allow Canadians to send texts or video to summon help — by one year, to March 2027.
OTTAWA — Next-generation 911 service — which would allow Canadians to send texts or video to summon help — won’t be implemented for another two years.
In its initial 2017 decision on modernizing 911 networks, the CRTC said that next-generation 911 service would allow Canadians to "stream video from an emergency incident, send photos of accident damage or a fleeing suspect, or send personal medical information, including accessibility needs, which could greatly aid emergency responders.”
The CRTC said it was warned by multiple groups — including those representing police, fire and paramedic chiefs — that without a deadline extension, some Canadians could lose access to 911 service.Only three of Canada’s 242 emergency services call centres had launched next-generation services as of April 2024. The CRTC predicted that the "vast majority" won’t complete that transition until the end of 2026.
Michael Wood, an Ottawa resident who is an advocate for better 911 services, said this isn’t the first time the CRTC has extended the deadline and the delays are "frustrating."
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