The Microsoft outage, caused by an errant update from the cybersecurity provider CrowdStrike, illustrates several problems with our current infrastructures
United Airlines employees wait by a departures monitor displaying a blue error screen, also known as the 'Blue Screen of Death' inside Terminal C in Newark International Airport.As I write this, I don’t know whether I’m going to get home on Sunday because of the global Microsoft outage. I’m sitting and writing in an Amsterdam hotel at the end of a long conference week. Fellow delegates have already been heading to the airport expecting long queues and uncertain flight times.
Globally, we’ve become overly dependent upon multinationals such as Microsoft to run the underlying infrastructures on which our increasingly digital societies and economies run. And, seemingly, there is no backup or redundancy built into the system. Something banal such as a cybersecurity update gone wrong can disrupt airlines, workplaces, banking, government, medical procedures and more all around the globe.
This brings me to software: Software is no longer a product we buy and install, with the assumption that all the bugs have been massaged out of the system. Rather, today software is packaged as a service, requiring repeat subscription fees and regular maintenance – such as this CrowdStrike update – to fix emerging bugs that are expected to arise during its use.
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